Most contact pages are designed with operate in thoughts.
They slap an e mail deal with, cellphone, and placement on a plain background and name it a day.
However fundamental contact pages don’t encourage guests to achieve out and join.
Different pages make it simple to contact the corporate – which is superior.
Besides, that may additionally drive up customer support prices.
So what makes the right Contact Us web page?
An superior Contact Us web page finds simply the correct steadiness between making it simple to achieve the corporate and sharing assets customers can use to reply their questions immediately.
Maintain studying to find 39 examples of Contact Us pages that transcend the fundamentals and can, hopefully, encourage you to take your website to the following degree.
39 Superior Contact Us Web page Examples You Must See
1. Dealer Notes
At first look, Broker Notes‘ contact web page seems fairly naked.
There’s no graphics, no quirky copy, only a plain outdated contact kind.
Nice for UX, however not so nice for uplifting customers to achieve out.
So what stands out on this web page?
The drop-down menu below “How can we help you?” lets customers share the rationale they’re contacting the location.
This makes it simpler to kind by means of requests and reply to vital contacts as quickly as attainable.
For instance, if you choose “I am a broker looking to advertise on Broker Notes,” it takes you to a different kind to share extra details about your agency.
The little bar on the backside lets you understand how a lot time is left within the kind, so customers are much less prone to get aggravated.
Sleeknote makes use of an analogous format to Dealer Notes – they ask how they may also help and supply hyperlinks to guide a demo or grow to be a accomplice.
If the consumer wants one thing else, they’re invited to fill out the contact kind.
One other function that stands out is Sleeknote’s dwell chat possibility, the place customers can attain out to study extra about what they provide or ask questions.
Making it simple to seek out data serves two functions. It:
- Helps the client discover what they want.
- Reduces the variety of contacts the model has to handle.
In different phrases, it’s a win-win.
Yeti‘s contact us web page stands out for a number of causes.
First, they provide an attractive (and on-brand) picture background. It’s placing with out drawing away from the copy.
The copy is a bit cheeky, “While we’re good with smoke signals, there are simpler ways for us to get in touch.”
Beneath the fold, Yeti presents a variety of assets, together with product FAQs, data on warranties, and hyperlinks to verify present card balances.
However additionally they don’t bury the contact data, which might simply frustrate customers.
Clicking on the “Send us an email” button takes you proper to the contact kind.
It’s simple to seek out however not too simple to seek out. (Which additionally helps preserve away these pesky bots.)
BrightLocal retains their contact web page easy however personalizes it with the names and faces of their assist workforce.
This helps customers really feel like they’re connecting with actual folks, not only a faceless model.
Additionally they ask if customers are a present buyer, which lets them present higher service by understanding whether or not a contact is prone to have a query or want service.
There’s rather a lot to like about RedBull‘s web site, however their contact web page actually stands out.
Like Yeti, they use a placing picture within the background.
Additionally they present a class drop-down so customers can share what they need assistance with.
Slightly below the usual contact kind, they supply a particular kind only for Press members, which is a pleasant contact (and sure cuts down on the variety of press requests they get by means of their common contact kind!)
The web page then presents an expansive listing of FAQs (which, once more, helps preserve these contacts to a minimal).
There are two issues I actually love about this web page.
First, they get all up in your face to let that response instances are longer than regular.
Yay for setting expectations.
However additionally they have a chatbot that helps folks navigate the FAQs.
Chipotle strikes the right steadiness between limiting the variety of emails and nonetheless offering nice customer support.
If enjoyable lingerie are your jam, then you definately’ll wish to try MeUndies.
The model presents a enjoyable vibe, and it reveals on their contact us web page.
Like most different manufacturers, they attempt to steer customers to their assist heart first.
Can’t discover what you want?
They make it simple to achieve out to their “CheekSquad” by chat, e mail, textual content, or social.
What number of instances have you ever reached out to buyer assist and spent days ready for a response?
Podia begins out by highlighting their brief wait time, which is actually good – particularly as many individuals are working remotely as of late.
Additionally they share dwell chat hours and photos of their assist workforce to remind prospects they’ll be speaking to an actual dwell individual.
9. The Center Finger Venture
If you’re on the lookout for a guide about getting unstuck and ridding your self of imposter syndrome, I can’t suggest this guide sufficient.
However, we’re right here to speak about contact pages.
So, right here’s The Middle Finger Project’s contact web page:
Type-wise, it’s not tremendous thrilling, proper?
However I really like the cheeky language and “What I really want to say is…” and the ship button:
I’m unsure what the typical velocity of a pack of wolves is, nevertheless it sounds good.
Who mentioned contact pages needed to be boring, anyway?
10. Manufacturers to life
Brands to life is an Australian-based branding and inventive company that helps, properly, carry manufacturers to life.
They’ve a singular model that’s easy and simple.
Their contact web page consists of all the usual data — title, location, e mail, and so forth.
The web page feels plain, nevertheless it matches with the remainder of their website and their general branding, which lets the consumer know who the model is and what they’ll count on.
This simply goes to point out that contact pages don’t should be fancy – particularly in case your model’s character is easy.
11. Kick Level
Kick Point does an amazing job of removing folks they don’t wish to work with proper from the beginning – “Don’t address your email to us “Dear Sirs.” is a fairly sturdy assertion to have prime and heart in your contact kind!
A bit additional down the contact web page, the workforce shares how lengthy they take to reply.
It’s all relatable and on-brand.
I dig it.
12. Leeds Golf Centre
What does a golf course have to show us about creating an superior contact web page?
First, they make it simple to guide on-line, which is probably going the primary cause people head to their website.
A bit additional down they listing all their contact data – cellphone, e mail, even fax.
However what actually stands out is their contact kind, which contains a nifty little checkbox for folk to join their publication.
Users should verify the field – they aren’t being sneaky – nevertheless it’s a simple solution to enhance publication sign-ups.
Nebular is a U.S.-based digital growth company.
Their web site is daring and loud, and their contact web page sticks to that theme.
The self-deprecating humor reveals off who they’re as a enterprise in only a few traces and the daring colours are carried over from the remainder of the location.
Easy, however efficient.
Who’s on the opposite finish of that contact kind?
With some corporations, you’ll by no means know.
Basecamp, nevertheless, reveals off their groups smiling (although drawn) faces proper on the prime of the contact kind.
Additionally they embody hyperlinks to enroll, study extra about their choices, and pricing.
Because of this, their contact web page feels welcoming and simple to make use of.
ConvertKit is understood for its automated e mail service instruments designed to assist prospects get essentially the most out of their advertising.
Their contact web page highlights one among their important targets – buyer success.
Slightly below the hero picture, prospects can click on to go to the data base, attain out to assist, or study the fundamentals of their workshops.
And, like many different manufacturers, they provide dwell chat proper on the contact web page which may also help scale back buyer frustration by serving to them discover the data they want immediately.
16. Moon Pie
Sadly, there was not one of the tongue in cheek allure to be discovered on their contact web page, however it’s extremely properly laid out.
For starters, they provide simple hyperlinks to name or contact every of the model’s places — and present the place to position wholesale orders.
A bit additional down they share FAQs corresponding to “Where can I find MoonPies in my area.” and “Are MoonPies kosher?”
Solely after sharing that data do they offer you a contact kind.
The contact kind isn’t hidden in any respect – however they positive do every little thing they’ll to reply your questions earlier than supplying you with the contact kind.
17. Taco Bell
Right here’s one other model recognized for its snarky social presence.
Like MoonPies, Taco Bell retains it direct however informal on their contact web page.
They ask for contact data and attempt to direct customers to their FAQ pages first.
What actually stands out is Taco Bell lets prospects select how you can get a response – together with an possibility for “No reply needed.”
This makes me really feel like there’s a superb likelihood they’ll truly reply to me.
18. Focus Lab
Right here’s the factor – contact pages should be purposeful.
If you happen to get too loopy with the design, you may simply find yourself irritating customers.
However, simply because it has to work doesn’t imply it may possibly’t be inventive.
Focus Lab created this superior interactive contact kind that permits customers to share their title, wants, and funds (which is important for shopper work).
It’s distinctive, which is a part of its model enchantment.
And if the shape seems like an excessive amount of, you may scroll down only a bit additional to seek out their e mail, location, and social accounts.
Contact pages typically find yourself as a catch-all field – which might be time-consuming to kind by means of.
99Designs solves that downside by separating requests based mostly on want with one hyperlink for assist requests and a separate web page for PR inquiries.
In case your assist instances are manner down, it could be price on the lookout for methods to section your contact kind into separate inboxes.
Freshbooks use their contact web page to drive dwelling one among their promoting factors – nice buyer assist.
They don’t supply an e mail assist kind, however fairly encourage prospects to name and speak to an actual, dwell individual.
In a world of chatbots and e mail types, that is fairly refreshing!
Additionally they spotlight what they provide and invite customers to study extra about every little thing their software program has to supply.
It’s nearly a half touchdown web page/half contact web page. And for those who count on a variety of non-customers will find yourself in your contact web page, it is a good technique.
Now, I could also be a fan of Five’s contact us web page (full disclosure: I’ve labored with them prior to now), however I’m obsessive about its drop-down function from the primary navigation.
As you hover over the navigation on the prime, this drop-down seems on each web page of the web site, making it simple for customers to ask questions wherever they’re on the location.
My favourite piece of the Xbox contact web page is the “Disability answer desk.”
I’ve but to see one other firm add this function to their contact us web page.
As accessibility grows in importance for SEO, I’m hoping we’ll begin to see extra manufacturers function these kinds of contact choices.
Thanks for main the cost, Xbox!
Zendesk is giving us Matrix-style vibes with their alternative to decide on between talking with a gross sales member or looking the assistance heart.
Will you’re taking the pink tablet or the blue tablet?
It is a frequent follow I’m starting to see trending within the SaaS house.
As corporations scale back overhead or work with minimal workers, they’re forcing you to seek out the reply your self inside the assist heart.
However, if you wish to purchase, you have got the chance to talk to a human.
25. Greenback Shave Membership
Whereas I hoped for a unicorn or some kind of sarcasm whereas scanning Dollar Shave Club’s contact web page, I used to be pleasantly shocked to seek out this interactive contact us web page.
Greenback Shave Membership merges the assistance heart with their contact us web page based mostly in your question.
Kinsta, a premium WordPress internet hosting firm, is one among my private favourite WordPress internet hosting corporations.
Largely as a result of I’ve seen web page velocity triple its efficiency after migrating to Kinsta.
However, Kinsta’s WordPress internet hosting isn’t the one factor I’m in love with.
Kinsta’s contact web page solutions questions straight whereas offering a direct e mail deal with and dwell chat.
Full disclosure: I’ve supplied copywriting companies for Kinsta prior to now.
27. Swab the World
Swab the World is turning into one among my favourite web sites, principally for its quirky copy.
You’ll be able to see in Swab the World’s contact web page, they convey their conversational tone even within the minimal copy on the web page.
Plus, I really like the shout out to snail mail. Does anybody nonetheless love getting snail mail? 🙋♀️
Shopify serves up a pleasant contact us web page with a heat welcoming smile within the visuals.
Extra importantly, Shopify breaks down the sections of assist it’s possible you’ll want.
Shopify highlights its group boards, assist heart, and make contact with data for assist.
Discover the association?
It’s signaling to customers to hunt assist from the discussion board, then the assistance heart, till lastly, you want assist from a human.
Just like Shopify, Trello calls out their Trello Neighborhood to assist customers achieve assist.
As extra prospects start to make use of your companies or product, it’s useful to supply further assist from different customers who might have skilled the identical problem.
Nonetheless, when all else fails, customers are capable of contact Trello’s assist workforce straight.
PayPal’s customer support identifies the frequent queries it receives with its contact us web page.
You’ll be able to see under PayPal highlights points with passwords, funds, donations, disputes, and many others.
Nevertheless, in case you are nonetheless unable to discover a answer, PayPal shares further hyperlinks to assist its customers discover their solutions shortly.
32. Ben & Jerry’s
Whereas Ben & Jerry’s is one among my favourite ice cream manufacturers (shout out to Phish Meals lovers!), Ben & Jerry’s web site design and replica have at all times been on the highest of my listing.
Once more, much like PayPal, Ben & Jerry’s offers an FAQ part with the most typical questions requested to assist velocity up the response time.
The crew at Friends stays true to its model with the monotone colours and playful copy.
As you proceed to scroll down the contact us web page, Pals shares a peek inside its a number of workplaces to offer potential shoppers perception into what every day life is like at Pals.
34. Chunk Measurement Leisure
Chunk Measurement Leisure took an attention-grabbing spin on its contact us web page.
As a substitute of together with a kind, they use an interactive map embed to spotlight eating places, bars, and occasional retailers close to its workplace.
Bite Size Entertainment reveals its character by utilizing inspiring copy like “your future dream job,” and getting private with “talk over coffee.”
Even on its contact us web page, the conversational tone is carried all through the web site.
After listening to a podcast with Suzy Batiz a couple of years again, I’ve been an enormous fan of the Poo-Pourri copy.
They play straight into their target market as you may see within the dwell chat, “Tell us a bit about your stinkin’ self.”
36. Squatty Potty
However, Squatty Potty’s distinctive humorousness and love for 💩 isn’t the one factor I really like about this model.
Squatty Potty’s contact us web page is one you’ll wish to take a peek at.
Not solely does Squatty Potty present a contact kind, however they embody an organized FAQ part under to assist reply your questions sooner.
Velocity is a B2B advertising company that has been making me chuckle with its web site copy for years.
It performs into its personal companies by acknowledging that for those who land on this web page, you’re within the “later stages of the B2B purchase journey.”
If you happen to’re an search engine marketing skilled, you’ll love the best way Velocity added instructions to its workplaces sending tons of native alerts to the SERPs by acknowledging particular practice stations, cinemas, bridges, and extra.
38. Ann Handley
Ann Handley has lengthy been a fan favourite of the Search Engine Journal workforce.
However we’re not simply followers of Ann’s storytelling.
Her contact us web page nails it once more.
After Ann charms you along with her copy above, she dives into specifics on how you can e mail her to get a faster response.
39. Pit Viper Sun shades
I’ve to confess, I purchased a pair of those sun shades based mostly solely on the web site design and replica of Pit Vipers.
Between its borderline impolite and snarky web site copy and use of comedian sans font, it’s tough as an search engine marketing nerd to not wish to purchase from this website.
Contact Us Pages Are the Tattoos of Your Web site
It’s unhappy however true, contact us pages are the tattoos of your web site.
You already know they’re there, however you most likely forgot to maintain them and contact them up.
Contact pages must put operate first. However, as these examples present, contact pages don’t should be boring.
Featured Picture: Created by creator, September 2020
All screenshots taken by creator, September 2020