[Update: Jan. 23] Google Maps starred/saved locations disappear concern on iOS nonetheless not mounted – PiunikaWeb

New updates are being added to the underside of the story…

Unique story (from April 26, 2019) follows:

Google’s in style mapping software program Google Maps presents a navigation service that gives detailed geographical info and different options like real-time GPS navigation, site visitors and transit information and many others. Google Maps is supported on main platforms i.e. Net, iOS and Android and has an enormous consumer base.

For a couple of month now, a Google Maps concern has been troubling lots of iOS app customers. Whereas initially it appeared the issue has been resolved by the corporate by pushing a brand new replace, now it’s coming to mild the glitch wasn’t resolved fully, at the very least not for all these affected.

Drawback on iOS

The closure of March principally left Google Maps’ iOS customers complaining about ‘starred/saved places missing’ from maps on their items. Majority of them confirmed that ‘saved (or pinned) places gone’ concern creeped in after putting in Google Maps app model 5.14.3.

Right here’s how a few of customers defined the issue on the firm’s official help forum:

Neither my saved nor my favorited locations present on my map anymore since yesterday. I’ve tried logging out and in of my account on google maps, restarted the app, and switched the visibility of the record on and off once more, nevertheless it’s nonetheless now exhibiting

That is silly model!!! All my pins of favorite locations disappeared from the map on iPhone and IPad!! I attempted to restart it once more a number of instances however the outcomes the identical,the perform of “present on the map “ for saved locations doesn’t work. Google, it’s dangerous work, the map turned not helpful and handy

Complainants even routed to Twitter to convey the matter to mild.

Simply as studies have been proliferating, a couple of affected customers gave hope to others by sharing that the problem in query someway obtained resolved for them after uninstalling and re-installing the app once more.

However that wasn’t the case for all. Majority of different affected customers rejected the workaround and clearly confirmed that uninstalling and reinstalling the app introduced again the locations or saved areas just for some time. They disappear once more after closing the app.

I even have a identical drawback after new model up to date, all place saved disappear. Uninstall and reinstall will present again awhile, when shut apps reopen disappear once more…

I uninstalled the app and reinstalled. The saved areas confirmed for about 30 seconds after which disappeared after closing the app. Do you might have a long run resolution?

Contemplating the rising variety of customers studies, a Google Maps boards’ product knowledgeable pitched in saying they’ll inform the corporate about it. Inside a day’s time, the identical knowledgeable requested the customers to go for the default map till Google fixes the problem.

We’ve been informed by Google that should you begin the map with the default map (no transit/site visitors/satellite tv for pc) it ought to work as standard. They’re nonetheless engaged on a repair for satellite tv for pc, however this could assist in the meantime.

In the meantime, Google Maps crew on Twitter additionally acknowledged the problem whereas reverting again to one of many complainants.

A few days later, the boards product knowledgeable got here up with the up to date info saying the issue has now been resolved and customers should set up the most recent model of Google Maps (v5.15) for a similar to be mounted.

This must be mounted now. Please be sure to replace your app to the newest model for the repair to be efficient.

Additionally they added the replace may take time to succeed in out to all.

The up to date repair could be a bit sluggish to roll out, so should you don’t see an replace in your App retailer, please give it a while and check out once more later.

Whereas lots of customers confirmed the replace resolved the problem for them, sadly, it didn’t assist all. Moderately customers began reporting one other concern saying after the newest replace their ‘want to go’ saved locations have gone lacking.

Plenty of my “want to go” locations have disappeared (newest replace). Is there any likelihood that they are going to reappear following a Google repair? Or do now we have to contemplate them as positively misplaced?

My starred locations and favourite locations are all there, however my total record of Wish to go disappeared and appear to all be gone. I’ve been including new ones since then nevertheless it’s extraordinarily irritating to lose all these tagged locations.

And this time, it isn’t solely the iPhone/iPad customers who’re dealing with the problem.

Drawback on Android

Even Android app customers have joined the string saying Google Maps v10.14.1 created a problem with the lately saved or wish to go locations as they’re not exhibiting anymore.

For me solely the Wish to Gos dissapeared, and that i had greater than 800, and so they dissapeared within the time whereas i used to be saving a brand new place. nothing helps to return them again, and i’m a Samsung 9 consumer as for app, however the net model can be not exhibiting them. Tears, tears, tears.
Google Maps Model: 10.14.1
Android Model: 9
Cellphone: SM-G960F

Similar concern, lacking my most lately saved locations (inside final couple months) which is a ache and time-consuming so as to add again in whereas I’m touring. I’ve uninstalled and reinstalled, seen as solely the Default model (no Visitors, Satellite tv for pc, or transit) and nothing works. My lists have been truly modified to hidden someway and I needed to present them once more on my Maps. I didn’t conceal them. Model 10.14.1, Android model 9, Moto G6+.

Some customers have reported the identical drawback even with the online model of Google Maps.

Whereas customers proceed complaining, the identical boards knowledgeable has now knowledgeable them that the brand new concern has been reported to Google. Right here’s what they mentioned:

I’ve reported the newest drawback to Google & have requested them to repair this for you all.

Contemplating the matter has already been highlighted, it’s secure to imagine the identical shall additionally get mounted quickly. Relaxation assured, we’re holding an lively tab on the matter, and can replace as and when any new improvement involves our sight.

Within the meantime, if you’re additionally dealing with the Google Maps concern mentioned right here, drop a remark and share with us your commentary.

Google is but to acknowledge the bug. However we’ll maintain monitor of the state of affairs and submit an replace if and after we come throughout any new info.

Update 1 (July 17, 2021)

Appears like the problem has resurfaced after a latest replace as we are able to see traction on the outdated thread sat the group in addition to Twitter.

If you’re dealing with the issue mentioned right here lately, then it’s possible you’ll try logging out and logging again into your account on the maps. Making a new list within the Menu> Your Locations> Saved might also do the trick.

Update 2 (July 19, 2021)

A person has shared a workaround that apparently fixes the issue. Test it out beneath and be at liberty to tell us whether or not or not it did the trick for you.

Open Google Maps on net app (laptop) after which despatched the hyperlink of the record to your self and open it in your cellphone. You’ll see they’re again 🙂 (Source)

Update 3 (July 20, 2021)

IST 11:35 – Now we have are seeing many customers sharing workarounds that did the trick for them. Listed below are a few of them:

Had the identical drawback.
Do that:

Swap to utilizing Google Maps App with out an Account:
Within the app, faucet your profile pic within the high proper.
faucet the down arrow subsequent to your title/e mail tackle
choose use maps with out an account.
Then swap once more to your account.
Source

I learn that uninstalling and reinstalling the app would work to resolve this drawback on iOS. I attempted and it labored. Hope this helps others.
Source

Fast repair:
Go browsing to your G. Maps net browser and examine to see saved locations nonetheless saved underneath your G. account. If nonetheless listed underneath your account, delete the GMaps app in your cellphone. Obtain the app again onto your cellphone and register to your account. The saved locations ought to re-populate. This labored for me once I thought I misplaced my saved locations.
Source

Update 4 (July 22, 2021)

IST 12:15 – Whereas responding to one of many customers on Twitter, Google Maps help has confirmed a repair is coming for this concern. Within the meantime, these affected are advised to reinstall the app.

We’re conscious of this concern and a repair will likely be rolling out quickly. Within the meantime you’ll be able to strive uninstalling and reinstalling the app to see if it really works tremendous. Maintain us up to date.

Update 5 (July 23, 2021)

IST 13:56 Google has obtained some customers panicking after suggesting them to clear the Maps app knowledge and cache on their gadgets to repair the problem. Doing this leads to all of the saved areas and particulars being faraway from the app.

Thankfully, this isn’t a everlasting elimination, and signing into the app and letting it sync together with your account as soon as once more ought to repair the issue.

Update 6 (August 14, 2021)

IST 04:54 Incoming is one more workaround really helpful by a consumer who claims that it helped repair the issue:

What undid was to go to Settings -> About, phrases & privateness and there I reset Google Utilization ID and Deleted Utility knowledge. After an app restart and some minutes (ought to range on the quantity of maps knowledge saved in your account) every part was exhibiting up on the map! (Source)

Sadly, not each workaround appears to be working for all. Therefore, this may occasionally even be a success or a miss. The one approach to know is to present it a shot.

Update 7 (December 5, 2022)

03:53 pm (IST): Beneath is a workaround that may assist you repair the problem the place saved locations disappear on Google Maps.

Thanks for the tip: Ameen Khoury!

Update 8 (January 15, 2023)

08:35 pm (IST): Some customers at the moment are reporting (1,2,3,4) that their saved or starred areas have been transformed to ‘dropped pins’ and would not have names anymore.

Update 9 (January 17, 2023)

02:35 pm (IST): Now we have come throughout a possible workaround that entails clearing software knowledge for Google Maps app:

They requested me to carry out these steps and it solves the problem: Open Google Maps app > Settings > About > Clear Utility knowledge.
Source

Update 10 (January 23, 2023)

12:59 pm (IST): A product knowledgeable has suggested that logging out of the Maps after which logging in again might help these affected repair this concern.

Therefore, customers can do that workaround and see if it helps.

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